There is no doubt that businesses all over the world are reeling from the impact of the Coronavirus pandemic. With millions of people currently being advised to stay at home as much as possible, companies need to be agile and adaptable to survive. I, personally think that most businesses now are asking “now what?”. They’re asking how businesses can thrive in this new landscape. If you run a business, and you’re looking to work towards a more stable and profitable future, here are some tips to help you thrive in a new landscape.
While many businesses have been hampered by having to close physical premises (we’ve just moved into a full work-from-home scheme), some have seen an increase in traffic, customers and sales as a result of offering online services. People are spending more time online than usual, and they’re also using websites to place orders and find details of companies providing services in their local area.
If you don’t already have a website, you don’t offer an option to order or buy online, or you don’t accept web or phone payments, now is the time to consider making changes. If you run a store, for example, you could look into marketing your products online and setting up a local delivery service, or you could offer customers the chance to order and pay online using systems like those available from Total Merchant Services.
For businesses to thrive in this new landscape, it’s also useful for businesses to use online marketing techniques to drum up interest while offices, stores and showrooms are shut. Using SEO, PPC and social media marketing, you can drive traffic to your website, create high-quality leads and increase conversion rates.
One of the most crucial aspects of navigating uncharted waters is keeping in touch with customers and clients. Keep people in the loop and let them know what kinds of services and products you’re selling and how they can continue to support you during and after the Covid-19 crisis. If you’re now offering online services, for example, let your customers know how they can find your website, what they can buy and which delivery or collection options are available to them.
Use social media to promote your products and services, but also to reach out, keep channels of communication open and inform followers of any news or updates. At this time, customers may have questions and queries about placing orders or visiting a store or an office, so it’s critical to check your emails and social media comments and reply promptly.
The pandemic has created difficulties for businesses across all sectors, but it has also opened doors. Demand for some products has soared, for example, and many companies and brands have emerged in a positive light after supporting relief services or measures designed to benefit those on the front line.
If you’re looking to make the most of a negative situation, diversifying may be an option. Could you turn towards creating and selling a different type of product or change the way you provide services? Gyms are an excellent example. While clients cannot train at a facility at the moment, they can tune into virtual sessions, register for online classes or enroll in one-to-one personal training sessions delivered by video call.
Global lockdowns have impacted businesses in almost every country, and there is no doubt that the landscape is very different now. To thrive, it’s vital to be adaptable, flexible, resourceful and innovative.