How to Get Five Star Ratings as an Uber Driver


In such a short time that ride booking apps have graced the Philippines, people can’t get enough of booking an Uber to get to their destination. It really is a lifesaver to get a ride when you need it the most, or when you can’t be bothered to go on public transportation. For those women drivers who are in this kind of business, who want to get into this business and for those who are new to this business, I’ll be releasing a series specifically for you! Hope you can share these articles.

Like with any service offered, Uber drivers have to put their best foot forward when providing the service to their riders. As a passenger, the rating of a driver can be a major factor in deciding whether or not to continue with the booking. Comparing my personal experiences and reading the comments of other users, there are tips which drivers can use to achieve the coveted five-star rating.

Clean your car! You remember the times that you had to make a great first impression, maybe a first date, a big interview, or an important presentation? The exact same concept also applies here! The first 5 seconds is crucial in getting a great first impression from your rider. A shoddy-looking car is no better than a poorly maintained cab, so give your vehicle some TLC by driving to the nearest car wash.

Keep your car well-maintained. There’s nothing worse than rushing to get a ride to go to an important appointment and having the car break down mid-way. Not only will this be more expensive for you, but this will create a horrible experience for your rider.

Be polite, even if your rider does not grant you the same courtesy. It’s the oldest lesson that’s been taught since we’ve learned to think for ourselves. Even if your rider is having a bad day, or maybe they’re not into greeting people, or even if they’re impolite, just offer a polite greeting and leave it at that.

Avoid talking or texting on your phone while driving. With the Anti-Distraction Law in place, the last thing riders need is for their Uber driver to be apprehended and end up arriving late to their destination.

If you’re not familiar with the area, trust Waze. Just trust the technology. There’s no point in trying out detours if you’ll end up getting lost and spending twice the time to get to the destination.

While this is not required, I am personally impressed with drivers who provide water, small candies, or even wet wipes in their car to help riders freshen up. In this humid climate Metro Manila is subjected to, any occasion to do so is welcome and appreciated.

Choose your music with care. Most riders want a comfortable and relaxing ride to get to their destination. It’s best to keep a playlist that creates that vibe, such as a coffeehouse playlist or soft rock music. Avoid playlists that feature songs with offensive lyrics.

Remind your riders to check if they have forgotten anything inside your vehicle before leaving. I find this extremely courteous as I feel that the driver looks out for the safety of your belongings. It also saves the rider from the stress of relocating their things and saves the driver the hassle of bringing back any forgotten items.

Hope these tips help you in providing the utmost care for your passengers!